1. Shipping Protection Coverage: At Kerestes Soaps, we offer an optional Shipping Protection for a minimal fee of $3. This coverage guarantees that if your package encounters any issues during transit, including damage or loss, we will resend the items at no additional cost to you. Opting in for Shipping Protection at checkout ensures that your order is secured and prioritized for resolution.
2. Opt-Out Option: Customers have the option to opt out of Shipping Protection during the checkout process. If you choose not to purchase Shipping Protection, any issues with the shipment such as loss or damage will be addressed at the discretion of Kerestes Soaps. While we strive to support all our customers, claims for unprotected shipments may not automatically qualify for a resend.
3. Filing a Claim: To file a claim under the Shipping Protection, please contact our customer service team within 7 days of the scheduled delivery date. You will need to provide your order number and any relevant details or evidence of the issue (e.g., photos of damage, description of the issue). Our team will assess the claim and initiate the process to resend the affected items.
4. Discretionary Resends: For orders not covered by Shipping Protection, Kerestes Soaps reserves the right to determine on a case-by-case basis whether to resend the order. Factors influencing this decision include the nature of the issue, customer order history, and available evidence suggesting mishandling or loss during shipping.
5. Limitations of Coverage: Shipping Protection does not cover issues that arise due to incorrect delivery information provided by the customer or situations where the customer fails to collect the delivery from a local depot if required. It is the customer’s responsibility to provide accurate shipping details and to collect the order in a timely manner.
6. Changes to Terms: Kerestes Soaps reserves the right to modify or discontinue the Shipping Protection service or its terms and conditions without prior notice. However, any changes will be communicated clearly on our website and will not affect orders that have already opted for Shipping Protection.
